Refund policy
Return & Refund Policy
At Sajawat Bazar, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original tags, accessories, and packaging.
- Be accompanied by a valid receipt or proof of purchase.
To initiate a return, please contact us at:
Return Address:
Please add your return address here.
Important: Returns sent without prior approval will not be accepted.
Once your return request is approved, we'll provide detailed instructions on how and where to send your package.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective item
- The wrong product
Contact us within 48 hours of receiving your order by emailing sajawatbazarpk@gmail.com along with clear photos of the issue.
Our team will review your case and arrange a suitable replacement or refund if applicable.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Personal care and hygiene products
- Perishable goods
- Hazardous materials or flammable products
- Gift Cards
- Sale or Clearance Items
If you're unsure whether your item qualifies for a return, feel free to contact us before placing your order.
Exchanges
We currently do not offer direct product exchanges.
If you'd like a different product, simply return the eligible item once approved and place a new order through our website.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it without providing a reason.
Returned items must remain unused, in their original packaging, with tags attached, and accompanied by proof of purchase.
Refund Policy
After receiving your returned item, our team will inspect it carefully.
If your refund is approved:
- The refund will be processed to your original payment method.
- Refunds are usually completed within 10 business days.
- Processing time may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:
Need Help?
If you have any questions regarding returns, refunds, or exchanges, we're always happy to assist.
Sajawat Bazar
📱 WhatsApp: 0329-2045290